Terms of Sale
1. Scope
These Terms of Sale govern all booking transactions made through the Birdguides.io platform between Users and Guides/Tour Operators. By completing a booking, you agree to these terms.
2. Nature of the Transaction
Birdguides International acts solely as an intermediary. The sale contract for any birding service is concluded directly between the User and the Guide or Tour Operator. Birdguides International is not a party to this contract.
3. Pricing
Prices displayed on Guide profiles are set by the Guides themselves and are shown inclusive of all applicable taxes unless otherwise stated. Prices are denominated in the currency indicated on the listing.
4. Booking Process
- User selects a Guide and a date/time slot.
- User submits a booking request with their contact details and group size.
- Guide confirms or rejects the request within the stated response time.
- A booking confirmation is sent to both parties by email.
5. Payment
Payment terms are agreed directly between the User and the Guide. Birdguides International does not currently process payments on behalf of Guides. Any payment-related disputes must be resolved between the User and the Guide.
6. Cancellation Policy
Cancellation policies are set by each Guide and displayed on their profile. Users are advised to read the cancellation policy before booking. In the absence of a stated policy, the following default applies:
- More than 48 hours before: Full refund.
- Less than 48 hours before: No refund (unless the Guide agrees otherwise).
- Guide cancellation: Full refund to the User in all cases.
7. Right of Withdrawal (EU Consumers)
In accordance with EU Directive 2011/83/EU, EU consumers have a 14-day right of withdrawal from the date of booking confirmation, unless the service has already commenced or the booking date falls within the 14-day period, in which case the right of withdrawal may not apply.
8. Complaints
If you are not satisfied with a booked service, please first contact the Guide directly. If the issue is not resolved, you may contact us at contact@birdguides.io.
9. Data Retention for Bookings
Booking records are retained for 5 years after the booking date in accordance with French commercial law (Art. L. 123-22 Code de commerce), even if the User subsequently requests account deletion. Personal data fields will be anonymized; financial records will be retained.
10. Governing Law
These Terms are governed by French law. For EU consumers, the mandatory consumer protection rules of your country of residence also apply.