Trust & Safety

Your safety and trust are our top priorities. Learn how we verify guides and maintain a secure platform.

Guide Verification Status

Guides are manually reviewed by our team before receiving verified status.

Verified

Verified Guides

Verified guides have been reviewed and approved by our team. The green checkmark badge indicates:

Profile information reviewed

Contact details confirmed

Account in good standing

Unverified

Unverified Guides

Unverified guides are new to the platform or pending review.

Profile created recently

Pending manual review by team

May have limited features

We recommend choosing verified guides when available.

Additional Safety Measures

Review System

Users can leave reviews and ratings, helping provide transparency about guide experiences.

Secure Platform

User data is protected with standard security measures and encrypted connections.

Report Safety Concerns

If you encounter any safety issues or have concerns about a guide, please contact us immediately. We take all reports seriously and investigate promptly.

Report a Concern

Frequently Asked Questions

What does verified status mean?

Verified status means the guide profile has been reviewed and approved by our team. The green checkmark badge appears on verified guide profiles.

Can I book an unverified guide?

Yes, you can book unverified guides. However, we recommend choosing verified guides when available.

What happens if I have a problem with a guide?

Contact our support team through the contact page. We review all reports and concerns.

How do I know if a guide is verified?

Verified guides display a green checkmark badge on their profile. This badge is visible in search results and on the guide detail page.